Support

Email hello@getevertend.com and a person will read it. Tell us what you were doing and what happened, and name the family if you have more than one.

Common questions

A reminder didn't arrive

Check that notifications are allowed for EverTend in your phone's Settings, and that reminders are turned on for this family in EverTend under Settings. If you belong to more than one family, reminders can be switched off for one family on one phone without affecting anyone else. When a phone cannot be reached, our server sends a backup reminder, nudges the whole family after 20 minutes, and then contacts the backup person you named.

How do I add a family member?

Open Settings, then Your family, and share the invite code. They enter it after creating an account. Admins decide who can edit medications and who can only view.

Can I care for two people?

Yes. Each person you care for gets a separate record, and you switch between them from the chip at the top of the Home screen. Reminders from every family keep arriving, whichever one you are looking at.

Two of us logged the same dose

EverTend warns the second person before the dose is recorded, checking with the server rather than trusting what that phone last heard. If a duplicate still gets through, open the medication and delete the extra entry from its log.

What can Ask actually see?

Only your own family's record: the medications, doses, visits, tasks, and documents your family entered. It never answers from the internet, and it can never see another family's information. On the free plan it reads the last 90 days. On Plus it reads your whole history.

How do I get a copy of our record?

Settings, then Export everything. It builds one file with every medication, dose log, task, visit summary, and document summary, and hands it to your share sheet. The original audio recordings and document files are not included.

Billing, cancelling, and refunds

EverTend Plus is $9.99 a month or $89 a year and covers your whole family. Apple bills it to your Apple account, so cancel any time in your device's subscription settings. Access continues to the end of the period you paid for. Refunds are issued by Apple under its own policies, which means we cannot issue them for you. Report a problem at reportaproblem.apple.com.

Deleting your account

Settings, then Delete account. The app offers to export your record first. If you are the last admin of a family with other members, you will be asked to name a new admin. If you are the only member, that family's entire record is deleted with your account, and this cannot be undone.

See also our privacy policy and terms of service.